How Do You Get Financial Support For COVID-19?

This is directly quoted from the work and income website so please make sure you keep updated with the latest changes here:

"COVID-19 (novel coronavirus)

If you've been affected by COVID-19, we may be able to provide financial support. You may be self-isolating at home, or your work may be affected.

Last updated: 23 March 2020

Changes to the way we do things

We’re making urgent changes to the way we do things – taking into account the health and safety of our clients and each other.

From Monday 30 March for a 6-month period we’re:

  • removing the need to provide subsequent medical certificates for clients already getting Jobseeker Support or Sole Parent Support

  • deferring any Disability Allowance reviews

  • delaying Annual Reviews (including all annual reviews of income, confirming your circumstances (CYC) and annual circumstances letters (ACL), social housing reviews, and life certificates)

  • clearing any Special Benefit expiries or reviews

  • deferring any new obligations failures.

We’re working through transitional arrangements for any clients whose payments are affected by any of these changes/reviews.

We’re also working on other ways to make things easier for our clients and we’ll update you as soon as we can.

Service centres closed

We've closed our service centres to keep people safe and stop the spread of COVID-19. If you need to contact us urgently you can use MyMSD or contact us.

How we can help

If you've been affected by COVID-19, we may be able to help – even if you’re not on a benefit. There are various ways we can help, whether you're an individual or an employer.

It’s to support your business if you are impacted by COVID and face laying off staff or reducing their hours because of COVID-19. More information about the Wage Subsidy

Leave Payment

Self-isolation is an important way to slow the spread of COVID-19. From 17 March 2020 the COVID-19 Leave Payment will be available to support people financially if they need to self-isolate.

It will be paid to employers to pass onto their employees who need to self-isolate for 14 days, based on Ministry of Health guidelines. The payment must be passed on in full to employees.

More information about the Leave Payment

  • Other help for employers Some businesses have been economically impacted by COVID-19, leading to down-sizing or closing their operations. We can provide support and advice if you need to consider redundancies or reducing people’s hours. We've also set up rapid response teams in:

  • Northland

  • Auckland

  • East Coast

  • Central

  • Waikato

  • Bay of Plenty

  • Tasman

  • Southern.

How we can help

We can:

meet with you to talk about your situation,

discuss ways to help you retain your staff,

co-ordinate with other agencies, eg. Inland Revenue or Careers New Zealand,

meet with your employees to talk about what support is available (either one-on-one or group sessions),

help your employees with:

finding another job


skills assessment

financial support.

More information for employers considering redundancies

Who to contact

If you need more information or want to talk about this, you can:

  • call our Employer Line on 0800 778 008

  • contact your local Labour Market Manager (contact details are in the factsheet below)

  • visit one of our offices and ask to speak with a Work Broker.

Download the factsheet with this information as well as contact details for Labour Market Managers.

Download the factsheet on redundancy information for employers (PDF 59.33KB)

Information from other organisations

Coronavirus: Information for businesses on has advice for businesses on how COVID-19 may affect your business and how you can stay up to date as new information becomes available.

Redundancy information on Employment NZ websiteInformation about redundancy processes on the Employment NZ website.

COVID-19 (novel coronavirus) info on Ministry of Health websiteLatest updates, information and advice on COVID-19."